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FAQs

Will an Authored garment work for my particular dressing challenge?

The answer, in short, is ‘yes!’  We have examined dressing challenges rooted in many different diseases and disabilities.  These include, in no particular order, Parkinson’s disease, Alzheimer’s, ALS, MS, rheumatoid arthritis, rehab, spinal cord injury, stroke, rotator cuff/frozen shoulder, mental disability, limited mobility from any source, and port for dialysis or chemotherapy.  Ask us about your specific need.

What do I do if my garment doesn’t fit me?

We will happily exchange for a different size or color, provided returned items are in original packaging, unworn, and unwashed.

Can you help me figure out what size I should order?

Men’s pants are sized by traditional waist and inseam measurements.  All other pieces are sized by standard S/M/L system, with length of the garment included to give additional guidance.

Is there a way to know if my order was received?

A confirmation email will be sent immediately to the address entered at checkout to let you know your order has been received.  As soon as the order is ready for shipment, you will get another email with tracking information.

How long will it take for my order to arrive?

Most orders are processed the same day they are received, and all orders are shipped within 48 hours.  Our carrier is USPS, and the estimated arrival can be determined with the tracking number provided.

My question is still not answered here.  Can you help me?

Please submit your specific question to us here and we will be happy to assist you.

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